organizational behavior: a study of case on the level of satisfaction to the executive secretary in the state of rio grande do sul

Organizational behavior is a field of study that investigates the impact that individuals, groups and structure have in the organizations in order to use this knowledge to promote the improvement of organizational effectiveness (CHIAVENATO, 1999). The Executive Secretary is in this context because when working with people not just leadership but the other employees of the organization its behavior should be analyzed so that it can improve and add value to their daily work, as well as, in the decisions that will have. In this study we used the quantitative research that to Roech (2005), is the kind of research examining the data obtained is used for statistical analysis, seeks to ensure accuracy of the results, avoiding distortions of analysis and interpretations. The techniques of data collection are: interviews, questionnaires, tests and observation. Data collection was done through questionnaires sent to the Executive Secretaries of companies located in Porto Alegre (RS) and the Metropolitan Area, and returned by email. The research was also the type Survey that to Roech (2005) is based on an interrogation of the participants which will be made to several questions that are of interest to the researcher. This method has the advantage, firstly, the application, and second, the data obtained are reliable because the answers are limited to the alternatives mentioned and the use of fixed response reduces the variability in results that can be caused by differences interviewed.