praktik tqm, persepsi kualitas layanan dan kepuasan pengujung suatu analisis dengan pendekatan partial least square

Clicks: 195
ID: 156208
2015
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Ranked #12 of 26 articles by views in case reports in obstetrics and gynecology

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Abstract
The purpose of this study are to confirm wether the dimensions of top management commitment, costumer focus, benchmarking, training, and employee focus can perform TQM practices variables and to analyze the influences of the perceived service quality to costumer satisfaction. The PLS output shows that TQM practices construct is performed by the dimensions of top management commitment, costumer focus, benchmarking, training, and employee focus. The other finding is that the perceived service quality influences positively to customer satisfaction.
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ratnaningrum2015benefitpraktik Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors ;Ratnaningrum Ratnaningrum;Muh. Nasron
Journal case reports in obstetrics and gynecology
Year 2015
DOI
DOI not found
URL
http://journals.ums.ac.id/index.php/benefit/article/view/1374
Keywords
business perceived service quality

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