balanced evaluation: monitoring the "success" of a knowledge management project

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ID: 147472
2010
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Abstract
This article reports on the course and the findings of a two year longitudinal study aimed at investigating the impact of a knowledge management project on an organization's communication and decision structures. The knowledge management project introduced cross-functional Communities of Practice into a division of a large automotive company. The author-researcher applied a multi-perspective and multi-method research approach called "balanced evaluation" for being able to unravel changes in organizational knowledge and decision patterns. This system-theoretic approach to evaluation of transformation processes is described and compared to more traditional approaches; findings are presented and discussed. URN: urn:nbn:de:0114-fqs1003108
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wolf2010forum:balanced Use this key to autocite in the manuscript while using SciMatic Manuscript Manager or Thesis Manager
Authors Patricia Wolf
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Journal molecules
Year 2010
DOI
DOI not found
URL
http://www.qualitative-research.net/index.php/fqs/article/view/1537
Keywords
interviews knowledge management

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