The impacts of customers’ observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
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2016
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| Reference Key |
sreejesh2016thetourism
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|---|---|
| Authors | Sreejesh, S. |
| Journal | tourism review |
| Year | 2016 |
| DOI | 10.1108/TR-08-2015-0037 |
| URL | |
| Keywords | Keywords not found |
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