Les incivilités par messagerie électronique en milieu de travail : un tour d’horizon des recherches actuelles
Clicks: 246
ID: 58408
2017
Incivilities are low intensity discourteous behaviors that deteriorate working conditions. The present study focuses on technology-mediated incivilities through email. First, the defining attributes of the concept of “incivility” are presented and the particularities of its electronic form identified. Then, examples of email-induced incivilities are examined. Finally, the factors contributing to create an incivility-prone workplace environment are discussed.
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dupr2017lesrevue
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|---|---|
| Authors | Dupré, Delphine; |
| Journal | revue française des sciences de l’information et de la communication |
| Year | 2017 |
| DOI | DOI not found |
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