La gestión del conocimiento y la innovación en servicios de telecomunicaciones en las empresas de México.

The purpose of this research paper is to provide with empirical evidence that helps to support to the roll of the knowledge management in telecommunications services innovation in Service Providers operating in México. The followed methodology was based on the data collection from primary sources, through an electronic questionnaire applied via Web, which was sent to CEOs, CIOs, CTOs, COOs and other officers, also to managers and specialists of Large companies as well SMEs of the telecommunications sector in Mexico. A total of 400 invitations were sent and 185 were answered and useful for the investigation (46% of rate of answer). The hypotheses were tested using structural equations modeling by partial least square (PLS). The findings present knowledge management as a coordinated mechanism and the empirical evidence supports the argument that states that a company with knowledge management capabilities uses the resources more efficiently, therefore is more innovating. The implications and limitations of the present research have to do with the fact that were performed only in one sector of the economic activity and it is circumscribed to Mexico, therefore would be necessary to replicate it different contexts. The practical implications are focused to serve as a support, to show the importance of knowledge management and his impact on innovation within the company, helping in the creation of the business case to justify the funding necessary to implement the internal programs and the acquisition of specialized software and hardware. The originality value of the research work has to do with fact of being one of the few of this type in Mexico and that is focused in the telecommunications sector.