URGENT AND EMERGENCY CARE NETWORK: PROFILE, DEMAND AND FLOW OF ELDERLY TO HEALTH CARE POINTS

Abstract

Objective: characterize the profile, demand and flow of care to elderly registered in a Municipal Health Unit assisted at an Emergency Care Network (RUE) of Curitiba. Method: cross-sectional study of quantitative approach for assessment and documentation purposes conducted between August2015 and June 2016, based on reports of care provided to users at the referred Network and electronic medical records of users aged 60 and over.Descriptive statis-tics was used in the analysis. Results: it was found that 102 elderly people made 160 visits at the Emergency Care Unit (UPA), as follows: 59 (57.8%) were women, 50 (49%) were aged 60-69 years old, the demands of 55 (53.9%) were considered to be “not very urgent” and 10 individuals were hospitalized. Conclusion: Analysis ofthe demands of users with ordinary health problems indicated the need for operational and managerial reorganization of the network, for adequacy of care at all its levels of complexity.