perceptions of students towards quality of services at private higher education institution in bosnia and herzegovina

The main objective of this exploratory study is to provide insights into perceptions of students towards quality of services at private higher education institution Star, located in B&H. A survey as a main instrument has been developed, and 448 students participated in the study. Main methodology used for purpose of data analysis is descriptive statistics. Findings indicated that students are either “slightly satisfied” or “satisfied” when it comes to nine aspects of quality at higher education Star. The highest satisfaction level appeared when it comes to “Quality of Academic Staff” which means that this is definitely one of important strengths of the institution. Even though students are still satisfied with “Quality of Campus”, the satisfaction level appeared to be lowest compared to their satisfaction with other variables examined throughout this study. Relevant recommendations for higher education institution are provided in the conclusion.