InsurTech

Abstract

Traditional challenges insurers face include: (1) asymmetric information—the inability to price a policyholder correctly; (2) moral hazards—the change of attitude following cover; and (3) claims management. In this chapter, we discuss how disruptive technologies are evolving in the insurance sector and the challenges faced in their implementation. We show how large and continuous datasets are transforming the general insurance markets and their business processes, as well as enticing desirable policyholder behaviour and streamlining claims management. We then discuss how artificial intelligence is improving traditional insurance processes from the first point of contact to claims management. We also examine the use of artificial intelligence as a means of interacting with prospective clients and existing policyholders. Finally, we explain how blockchain technology can transform the structure of the insurance market to a peer-to-peer format.