Sentiment Analysis in the Sales Review of Indonesian Marketplace by Utilizing Support Vector Machine

The online store is changing people’s shopping behavior. Despite the fact, the potential customer’s distrust in the quality of products and service is one of the online store’s weaknesses. A review is provided by the online stores to overcome this weakness. Customers often write a review using languages that are not well structured. Sentiment analysis is used to extract the polarity of the unstructured texts. This research attempted to do a sentiment analysis in the sales review. Sentiment analysis in sales reviews can be used as a tool to evaluate the sales. This research intends to conduct a sentiment analysis in the sales review of Indonesian marketplace by utilizing Support Vector Machine and Naive Bayes. The reviews of the data are gathered from one of Indonesian marketplace, Bukalapak. The data are classified into positive or negative class. TF-IDF is used to feature extraction. The experiment shows that Support Vector Machine with linear kernel provides higher accuracy than Naive Bayes. Support Vector Machine shows the highest accuracy average. The generated accuracy is 93.65%. This approach of sentiment analysis in sales review can be used as the base of intelligent sales evaluation for online stores in the future.